We’ve tried to answer some of the more frequently asked questions below.  If you wish to know more about what we do, please don’t hesitate to get in touch via phone, email or social media – we will only be too happy to help!

Do you deliver furniture that I have purchased?

Yes – all Community Furniture Stores deliver within their local area.

What payment methods are available?

We accept cash and card payments. We accept most major debit/credit cards (Visa/Maestro/MasterCard) apart from American Express.

What evidence to I need to qualify for concessionary prices?

Our Concessionary prices are available to those on means-tested benefits and students. Means-tested benefits includes:
– Social Fund (Sure Start Maternity Grant, Funeral Payment, Cold Weather Payment)
– Council Tax Support
– Employment Support Allowance
– Housing Benefit
– Income Support
– Tax credits (Child tax credit, Working tax credit)
– Pension Credit
– Universal Credit

We do require a form of evidence to be shown to access our concessionary price. (Example: Student card or Universal Credit Statement)

Is there car parking available at all of your stores?

Each of our stores has free parking.  If you visit the York store, please take care to avoid parking in front of the loading bay which our vans need access to on return from their rounds.

Can I reserve any items that I see in store or on Facebook?

We do not allow anyone to reserve items of furniture, or leave a deposit.

What if I notice that my furniture is damaged when I receive it?

Most of our furniture is pre-owed, and it may show signs of very minor wear and tear.  Each item goes through a quality control inspection upon collection to make sure that it is in good condition with no significant damage.  Please check the item carefully in the store.  If you believe damage has been done while delivering the furniture, please get in contact with the store where you made your purchase so that this can be resolved. We offer refunds only in the form of store credit.

What size beds do you sell and are mattresses included in the price?

We sell a range of new beds and mattresses, from single to super king size, at various prices according to quality. Please visit your local store to see our range of beds.

What is the best thing to do if I wish to donate furniture?

If you have furniture to donate, call to speak to one of our team who will then arrange a collection date with you. Alternatively, if you know that you can fit the item(s) in your vehicle you are more than welcome to bring it to us.  Items must be clean and reusable. Soft furnishings must have a fire safety label. Electrical items must be in working order.

Can I choose a delivery/collection time?

Due to the high demand on our stores, it is not possible to specify a time, however, we try to take your circumstances into account.

What should I do if I want to volunteer?

If you are interested in volunteering, click here to fill out this form!

Do you deliver and collect on a Saturday?

None of our stores currently collect or deliver on a Saturday.