Charity Operations Manager -York Store

About the Role

You will lead day-to-day store operations ensuring a safe, welcoming environment for staff, volunteers and customers. You’ll be responsible for managing a high performing team of staff and volunteers to deliver excellent customer service, meet sales targets and maintain operational compliance.

You’ll use your people management experience, organisational skills and forward-thinking mindset to help make a real difference to the people of York and surrounding areas.

Key Responsibilities

• Lead daily store operations including shop floor, warehouse, vehicles and workshops
• Manage a high-performing, thriving team through regular 1:1s, performance reviews and training plans
• Create a customer-focused culture where customers are at the heart of all operational delivery
• Manage the store budget including oversight of all expenditure and meeting financial targets
• Support volunteers, ensuring the store is a welcoming environment for them to grow and develop
• Ensure the store is well merchandised and presented to a high standard at all times
• Increase our presence in the local community through partnership working, outreach and improved communications
• Oversee and continuously improve store operations and logistics for maximum effectiveness and efficiency
• Manage stock levels, donations pipeline, ordering and deliveries
• Ensure compliance with Health & Safety, operational policies and procedures, and GDPR requirements
• Be a representative and advocate for the wider charity, promoting our aims and values externally
• Any other tasks as required

Personal Requirements

Essential

• Experience of managing operations in a retail setting or similar
• Experience of managing a team
• Knowledge of how to deliver excellent customer service and proven track record of excellent customer service results
• Ability to come up with creative and innovative solutions to problems
• Ability to create a calm, professional and high performing environment
• Continual desire to develop and grow in the role taking on all learning opportunities
• English & Maths GCSE Grade 4 (or equivalent)
  

Desirable

• Experience working with a charity and volunteers
• Clean driving licence and ability to drive CFS vans

Applications

To apply, click here